Terms of Service

Parties & Definitions

"Company" means Green Vision Technical Services, a registered business under Indian law, having its principal place of business at Plot No. 6, Survey No. 599/2, Airport Road, Janori, Nashik 422206, Maharashtra, India. GST: 27AAIFG3238J1Z9.

"Platform" means the software-as-a-service system comprising AgriPeople™ CRM, Greenfert™ Product Intelligence Engine, WhatsApp AI Bot, HRMS, Order Management, and all associated modules, APIs, databases, and interfaces.

"User" means any individual or entity accessing the Platform under a subscription or trial agreement.

"Client Organisation" means the legal entity that has entered into a subscription agreement with the Company.

Intellectual Property Ownership

This includes but is not limited to:

• The AgriPeople™ CRM platform and all its modules
• The Greenfert™ Product Intelligence Engine (COA, MSDS, TDS delivery system)
• The multilingual WhatsApp AI Bot engine and conversation flows
• The multi-tenant SaaS architecture and tenant isolation logic
• The encrypted settings service and platform administration system
• All UI components, page layouts, and design systems
• All Celery task configurations, beat schedules, and async processing logic

Copyright © 2025 Green Vision Technical Services. All rights reserved. AgriPeople™ and Greenfert™ are trademarks of Green Vision Technical Services.

No licence, express or implied, to any intellectual property right of the Company is granted by these Terms other than the limited use licence in Section 3.

SaaS License Grant

Subject to full compliance with these Terms and timely payment of applicable fees, the Company grants the Client Organisation a:

This licence expressly does not include:

• Any right of ownership over the Platform or Platform IP
• Any right to sub-license, resell, or provide the Platform to third parties
• Any right to copy, download, or extract the Platform's source code or architecture
• Any right to use the Platform to build a competing or similar product

Prohibited Conduct

Users and Client Organisations are expressly prohibited from:

• Copying or reproducing any part of the Platform, including UI, code, flows, or architecture
• Reverse engineering, decompiling, or disassembling any component of the Platform
• Reselling, sublicensing, or white-labelling the Platform to any third party
• Scraping, bulk-exporting, or automated harvesting of data beyond normal business use
• Circumventing authentication, rate limiting, or access controls
• Using the Platform to develop a competing product or service
• Sharing credentials with unauthorised individuals
• Disclosing Confidential Information about the Platform's operation to competitors
• Employing or engaging any person with access to the Platform for the purpose of replicating its functionality

Penalties & Enforcement

The Company reserves the right to seek an injunction or other equitable relief in any court of competent jurisdiction without the requirement of posting a bond or other security.

All actions taken against the User will be documented in the platform audit log system and may be produced as evidence in legal proceedings. The SHA-256 tamper-evident audit chain ensures integrity of all records.

Data Ownership & Privacy

Client data ownership: All Subscriber Data (leads, orders, contacts, documents) uploaded or generated by a Client Organisation remains the property of that Client Organisation.

Platform ownership: The Company retains ownership of all Platform IP, including the methods, algorithms, and processes used to store, process, and retrieve Subscriber Data.

Data processing: The Company processes Subscriber Data solely to provide the Platform service and will not sell, share, or disclose Subscriber Data to third parties except as required by law or with explicit consent.

WhatsApp Data: WhatsApp message data is processed via Meta's Cloud API in accordance with Meta's data processing terms. Message content is stored in the Platform database for inbox and bot functionality. Users must ensure compliance with TRAI regulations and obtain appropriate consent before sending WhatsApp communications.

Data retention: Upon termination, the Company will retain Subscriber Data for 30 days, after which it is permanently deleted unless legally required otherwise.

Employee & NDA Obligations

All employees, contractors, and agents of the Company and of Client Organisations who access the Platform must:

• Accept the Platform NDA electronically before first access
• Maintain strict confidentiality regarding Platform architecture, workflows, and business logic
• Not disclose, copy, or transfer any Platform IP for a period of 3 years following termination of employment or engagement
• Not join or assist a competitor in replicating Platform functionality for a period of 2 years following departure

The non-compete and non-disclosure obligations in this Section are reasonable and necessary to protect the Company's legitimate business interests and constitute a condition of employment or engagement.

Service Availability & Billing

The Company will use reasonable commercial efforts to ensure Platform availability of 99% per month, excluding scheduled maintenance. Access may be suspended immediately and without notice if: (a) subscription fees are unpaid; (b) billing status is expired or suspended; (c) the Client Organisation violates these Terms.

Fees are non-refundable except as required by applicable law. Plan changes take effect on the next billing cycle.

Limitation of Liability

To the maximum extent permitted by applicable law, the Company's aggregate liability for any claim arising under or related to these Terms shall not exceed the fees paid by the Client Organisation in the three months preceding the claim. The Company shall not be liable for any indirect, incidental, consequential, or exemplary damages.

Governing Law & Jurisdiction

Any dispute not resolved amicably within 30 days shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual consent, seated in Nashik.

Acceptance

By accessing or using the Platform, you represent that: (a) you have read and understood these Terms; (b) you have authority to bind the Client Organisation; (c) you agree to be bound by these Terms.

If you do not agree, you must immediately cease using the Platform and contact admin@fertilizerindia.com to terminate your account.